Please note we can only respond to the types of enquiry outlined on the Purpose of a highway record enquiry page. Please use the relevant form to report a road problem or to contact Customer Services.
Make an enquiry
Your request should include:
- a written description of the enquiry location
(e.g. land on the north side of County Hall, Glenfield, LE3 8RA) - a plan which clearly outlines your area of interest (e.g. a property or planning application site boundary) and also highlights the roads/paths that you wish to be included
- written confirmation of your specific enquiries
(e.g. highway extents, traffic schemes, building and improvement lines)
Please send your highway record enquiry request to hre@leics.gov.uk.
We cannot accept requests to prioritise or fast-track enquiries, and you are advised to make any enquiries as early as possible. Please contact us using the email address above if you’d like to find out our current turnaround time.
Your quote
A member of the highway record enquiries team will provide you with a quote specific to your request, including an estimated turnaround time for our response. We aim to provide a quote within 2 working days. Each quote is valid for 30 days.
Make a payment
Your quote will redirect you to the online payment form to make a payment. If you require an invoice before you can make the payment, please email hre@leics.gov.uk.
If you are unable to pay by card, please contact us to request an invoice.
Our response
Once your online payment has been received, or you have confirmed you wish to proceed by requesting an invoice, your enquiry will be added to our queue. Please refer to your quote for the estimated turnaround time.
Your enquiry will be investigated, and a response provided by email, which will include:
- a highway extent plan (and any additional plans which may have been requested)
- a supporting letter
- a receipt of payment