Complete the guest arrival status form as soon as possible after your first guest arrives at the property.
If other guests haven't arrived yet, mark them as not yet arrived.
Tuesday 29 October: online forms temporarily unavailable - a platform issue is being investigated.
For registered Homes for Ukraine sponsors and hosts in Leicestershire, who are or will be hosting guests from Ukraine fleeing war.
You can report a safeguarding issue to us online.
Government guidance for sponsors and hosts
Thank you for your kindness in hosting a Ukrainian guest in your home.
All individuals hosting guests from Ukraine can request a thank-you payment. The thank-you payment is £350 per month for the first 12 months a guest is in the country and £500 per month for the following 12 months a guest is in the country.
Leicestershire County Council is using the Government 'Homes for Ukraine' grant it receives to increase the payment it gives to host families from £350 to £500 for the months of November to March, in recognition of additional energy costs at this time.
Sponsor payments are triggered upon completion of the guest arrival status form, which is emailed to you, which tells us about your guest arrivals and requires the registered sponsor's bank details. This form also triggers the welcome payments for your guests.
You will be emailed a link to the guest arrival form when you have been matched with a guest either through their visa application on when re-matching has been confirmed with us.
Please check junk and spam mail folders, and retain the email for future reference.
Complete the guest arrival status form as soon as possible after your first guest arrives at the property.
If other guests haven't arrived yet, mark them as not yet arrived.
You will be able to update it again later when something changes, like another guest arrives or if any leave the property. If you cannot see the name of your guest on the form, please contact HomesforUkraine@leics.gov.uk to inform us.
The form requires registration for a Leicestershire County Council 'Self' account (if you don't already have one):
If you already have a Self account:
If you are registering for a Self account:
When you've submitted the form you'll be emailed a confirmation with a link to update the form if anything changes. You can also do this from the My Requests area of your Self account.
We'll send an email reminder every few weeks, so you don't have to worry about losing the form link.
You must update the guest arrival form IF:
You don't have to update the form if nothing has changed.
A welfare visit will be arranged for guests and hosts within the first few weeks of your guest’s arrival.
If you have any concerns at all please get in touch with your support officer as soon as possible.
If you would like some specific support or advice to help you with hosting your guests, please contact us.
When any of your guests leave the hosting arrangement with you, please update your guest arrival form to tell us the date they left - you'll find a link in our reminder emails, or you can access it directly from your Self account My Requests area. Please update information for each guest individually before submitting the form.
If guests leave temporarily for a trip of up to 4 weeks you do not need to update the guest arrival form.
If all your guests have left, you must tell us as soon as possible.
If you require your current guests to leave due to some kind of issue, we will need to start making alternative arrangements for them, and for you if you wish. This can take time to arrange so please let us know as soon as possible.
When your original Ukrainian guests leave your property you can be re-matched with new guests if you wish, or you may choose not to continue to be a Homes for Ukraine host - you can let us know online.
You can report this to us - please provide all relevant information.
This just means the form you've sent is available for you to fill in again if anything changes, like another guest arrives or a guest leaves; no action is 'required' until then.
Thank-you payments are normally paid by the 15th of the following month. If you haven’t received an expected payment please check that the bank details you provided were correct and in the name of the registered sponsor or host before getting in touch with us.
Have you checked your Junk Mail/Spam folders?
Try doing a search on your inbox for: "Ukraine" or "Homes for Ukraine", "Leicestershire County Council" or "guest arrival notifications".
If you still can't find the form email, let us know below.
When you click the link in the email you will go to a Self account page that says "Before you begin". Underneath the 'Sign up now' button, click "LOG IN HERE". This will take you to a login screen - log in, then the form will load automatically.
If you have logged in to your Self account and you are on the "Self Service" page, click the link in the email again to load the form.
If you didn't click the Submit button on the form, you haven't sent it in yet.
The Submit button may be hidden until certain key questions are answered (these trigger the payments and other procedures) - please read the instructions presented on the screen.
No. Only update the form if something has changed - another guest has arrived, a guest has left, or all guests have left.
If you can't find the information you need on this page, you can contact the Leicestershire Homes for Ukraine team.