*Refunds are only given to SEND Post 16 students and nursery children.
To cancel your school bus pass or season ticket you must return it. If you have paid towards your transport we will give you a refund if you are due one.*
Returning your pass
You must complete our online form telling us why you want to cancel the pass.
If you were issued a bus pass or season ticket you should send it back by ‘Royal Mail Signed For’ delivery (which used to be known as recorded delivery).
Transport Assessments
Transport Operations
Leicestershire County Council
County Hall
Glenfield
LE3 8RJ
Seat on a primary bus or a taxi place
You must tell us as soon as possible if your child no longer needs a place in a taxi or a seat on a primary school bus.
The quickest and easiest way to tell us is by completing our online contact form. If you have paid for your transport we will refund you from the date you inform us.
Refunds
Any refund due will date from the day we receive your pass. After the end of February refunds will only be given in accordance with your statutory rights.
Stopping monthly payments - Post 16 and nursery students
If you’re paying for your bus pass or school transport in monthly instalments, we will stop the payments once we receive your pass (or confirmation that you have stopped using the taxi). If you cancel the payments with your bank but don’t send back the pass, you’ll still be responsible for the full cost of the bus pass. We will write to you to ask for payment.