Home Roads and travel Road maintenance Roadside drains We are responsible for keeping all roadside drains (also known as gullies), clean and fully operational and a programme of cyclical gulley cleansing runs throughout the year.Contact us to report a blocked drain or gulley:Customer Service CentrePhone: 0116 305 0001We'll need to know:a description of the problem, eg blocked drain, whether the area is flooded and whether there is any odourthe location of the problemif the area is flooded, a description of the flood, e.g. area, depth, whether properties or gardens are at riskany problems, hazards or congestion it is causingwhat is causing the blockageDon’t worry if you can’t provide all of this information, we will inspect the drain after your call. Do not put yourself in danger to gather this information.What happens after a blocked drain/gulley is reportedIf there is no immediate risk of flooding to nearby properties, we will check our programme and if the area is due to be cleansed within 90 calendar days, we will not raise a specific request to the operational Highways team.If the blockage is causing an immediate risk, or the timescale is significantly outside 90 calendar days, the Highways team will carry out an investigation, and if necessary do an intermediate cleansing to clear the problem. Help us improve this page Hide content Was this page helpful? Yes It was helpful, but Please select a reasonthere's a broken link it's hard to understand it's incorrect it's outdated it's too long Other No Please select a reasonit didn't answer my question it's not detailed enough it's hard to understand it's incorrect it's outdated it's too long Other Details Email address We’ll only use this to ask for more detail if we need to.