Skip to main content

Report a lost, stolen or damaged bus pass

If your concessionary travel pass gets lost, stolen or damaged you can request a replacement


If you make several requests for replacement passes, we may ask you to explain the reason for this before issuing any further passes to you.

If you need a replacement pass please contact customer services.

Telephone: 0116 305 0002

Only the pass most recently issued to you is valid for travel.

If your pass is lost, stolen, damaged or doesn’t respond to the card reader on the bus, your new pass will replace any previous pass. Your old pass will become invalid and will not work.

Help us improve this page Hide content
Top of page